Rules and regulations

• Payment: Payment can be made via credit/debit card or Apple/Google Pay through our website
• Last bookings: The last booking time is 30 minutes before closing time which is typically 21:00 but may vary by location
• Rescheduling: Between 1st April and 31st October bookings can be rescheduled via "Manage My Bookings" on our website up to 12 hours before (this may occasionally be changed to 1 hour due to extreme heatwaves or heavy rainfall during this period). Between 1st November and 31st March bookings can be rescheduled up to 1 hour before. We do not offer refunds unless under exceptional or unexpected circumstances in which case please email the details to info@thedogspaddocks.co.uk
• Cancellation: If you arrive late your booking cannot be extended and no refunds will be given. However, you can amend your booking up to 12 hours before (from 1st April to 31st October) and 1 hour before (from 1st November to 31st March) by going to the "Manage My Bookings" tab at the top of our website (you cannot reschedule or cancel/get a refund after this)
• Parking: If you choose to park on site, you do so at your own risk. The Dogs Paddocks accept no responsibility for any loss or damage
• Maximum number of dogs per adult: No more than 6 dogs are permitted per adult aged 18+
• Vaccinations and flea treatments: In line with veterinary advice, we recommend that all dogs visiting are up to date with vaccinations and flea treatments
• Collars, harnesses, and ID tags: Dogs must always wear a collar or harness and ID tag. Choke chains, prong collars, and other such devices are not permitted
• Verbal and physical abuse: Verbal or physical abuse towards dogs or other customers will not be tolerated
• Maximum number of dogs per booking: This is 8 for most locations except Lower Whitley where it is 6. PLEASE NOTE the maximum number of dogs is PER BOOKING so includes all dogs that you take with you to the field or arena, even if some of them remain in your vehicle at any point

• Please do not arrive more than 5 minutes before your booking. Many of our customers have nervous or reactive dogs and vehicles arriving may upset or disturb their session. PLEASE NOTE you and your dog(s) must remain in your vehicle until the previous customer has left the area. If there are any issues please call us on 07590 879769 
• Once the previous customer has exited the secure car park, field or arena, please drive in and close the gate behind you before letting your dog(s) out of your vehicle or walking your dog(s) on a lead into the field or arena. PLEASE NOTE if the customer before you is late exiting please do not get out of your vehicle to approach them, please contact us on 07590 879769
• Please allow enough time at the end of your session for you to get your dog(s) into your vehicle and exit the car park, field or arena so that the next customer can enter on time. PLEASE NOTE if another customer impacts on your session please contact us 07590 879769 rather than extend your session to make up for any lost time as this could affect other customers for the rest of the day
• Your dog(s) must remain in your vehicle until the previous customer's vehicle has exited the secure car-park, field or arena
• Dogs must be on a lead when not in the secure area and this includes the secure car park, where there is one
• If you have any issues accessing the secure dog exericse area please contact us on 07590 879769

• You are responsible for your dog(s) and any others you bring with you
• Please do not leave your dog(s) unattended whilst they are in the field or arena
• Please be mindful of our neighbours and do not shout or allow your dog(s) to bark excessively
• Please do not allow your dog(s) to dig holes or damage our equipment. PLEASE NOTE if damage does occur please kindly email the details to info@thedogspaddocks.co.uk so that our rangers or maintenance team can attend to it
• Please watch your dog(s) and pick up after them using the free poo bags bags on the perimeter fencing and then dispose of the bags in the specialist bin provided
• Please wear suitable clothing and footwear at all times especially during periods of wet weather when the ground may be wet, muddy, slippery or icy
• Please do not bring human or dog food into the field other than small treats for training purposes and please do not leave any treats at the field
• Please do not leave litter of any kind on the ground in the field or arena, in particular cigarette ends, broken toys, dog fur, any kind of dog or human food and food wrappers

If the breed of your dog is subject to restrictions under BSL (for example Pit Bull Terrier, Japanese Tosa, Dogo Argentino, Fila Brasiliero, XL Bully), they are welcome at any of our secure locations subject to the following requirements:

• You must let us know and upload your Public Liability Insurance Certificate when you make your booking
• You must also provide your Certificate of Exemption when you make your booking
• The dog must be neutered in line with government rules
• The dog must be micro chipped
• The field must be locked using the padlock provided so the dog cannot escape
• The dog must be kept on a lead and muzzled until you have entered the secure field or arena, closed the gate and secured the padlock. You can then remove the lead and the muzzle
• The dog must be put back on a lead and muzzled before opening the gate to leave the field
• If you have more than 1 dog (with only 1 banned breed in your household), they can come to the field together, as long as they have a minimum of 1 handler. All dogs leads and muzzles can be removed once in the field, including the banned breed dog
• If you have more than 1 banned breed dog in your household they can come together but each banned breed dog must have its own handler (aged over 16)
• If you visit one of our secure locations with a banned breed dog and dogs from different households, the banned breed dog will need to remain muzzled and on a lead at all times with a minimum of 1 handler (aged over 16) per banned breed dog (NOTE we have contested this with our insurers and are waiting to hear back)

• Users must inspect the site to ensure that it is suitable for them and their dog(s). If you have any concerns that the site may not be suitable for you or your dog(s), DO NOT ENTER
• You are responsible for the actions and behavior of your dog(s) at all times
• You are responsible for any injury or damage caused by your dog(s)
• The Dogs Paddocks is not responsible for any injury or damage caused by your dog(s)
• The Dogs Paddocks is not responsible for injury caused to you or your dog(s)
• You are responsible for your ownsafety and the safety of your dog(s)
• The areas that we operate are surrounded by fencing of varying heights. While steps have been taken to make this secure, we cannot guarantee that it is escape proof. The Dogs Paddocks is not responsible for escapees
• There is the chance, at certain times of year, of mushrooms, acorns and plants growing in the field or arena that may cause harm. We endeavour to remove them but it is your responsibility to watch your dog(s) and let us know (via email to info@thedogspaddocks.co.uk) if you see any of these during your visit
• Any lost property that is found by our rangers or customers will be placed in the Lost Property box so please email info@thedogspaddocks.co.uk if you think you have left something behind. NOTE items will be kept for a few weeks and after that will be either disposed of or donated to a local dog charity, whichever is appropriate